Refund Policy

Refund and credit policy for klingjp.com subscriptions and credit packs.

Last updated: June 2026

This Refund Policy explains how refunds and credit adjustments work for klingjp.com subscriptions and credit packs.

Subscriptions

Subscription refunds are reviewed case by case. A recent purchase may qualify for a refund when usage is minimal and the request is made promptly after purchase.

Credit Packs

One-time credit pack refunds are reviewed case by case. Used credits and completed generations are generally not refundable.

Failed Generations

If a generation fails because of a system or provider error, credits may be returned automatically. If credits are not returned, contact support with the generation ID so we can review it.

How to Request a Refund

Send your request to support@klingjp.com with:

Your account email.
Purchase date and amount.
Order or checkout reference if available.
Reason for the request.
Relevant generation IDs for failed tasks.

Processing

Approved refunds are returned to the original payment method where possible. Bank and payment processor timelines may vary.

Contact

Email: support@klingjp.com